Every day, we get different questions around how to order, how to pay, where our store is located, size issues or even refunds. Well, today I thought to focus on that- answer all the questions you probably have in one post. So sit back relax and enjoy.
Want to order? Here’s how to go about it
- For people that like to have a feel of what they want to buy before paying, you can visit our store at Emporium Plaza (Upstairs), 23 Allen Avenue, Ikeja, Lagos. The store is open from 9:00a.m to 5:30p.m (Weekdays) and 9:00a.m to 4:30p.m (Saturdays).
- For our customers that prefer online shopping, you can visit our website @www.shoeminers.com and browse the available items. Add the items you want to your cart and checkout. You will then see an Order Confirmation page, which shows the different payment options available (you will also receive an Order Confirmation mail in your email box). Make payment for your order using your preferred payment option shown to you and that’s it!
- You can also order via email by visiting our website @www.shoeminers.com and browse the available items, send the selected items to orders@sheminers.com alongside the following information: Style Codes of the items you want (e.g. SM125, SM255 etc), your name, email address, phone number, and delivery address. You will shortly receive an order confirmation email, which contains your order total and the different payment options available. Make payment for your order using your preferred payment option shown to you and that’s it!
- To order via SMS, text message to 0810 792 3393 with the information above.
Got questions regarding payment? Here’s all you need to know
PAYMENT OPTION 1 – Quickteller
Simply visit www.quickteller.com/ShoeMiners and pay with your debit card. Please note- ShoeMiners.com DO NOT in any way have access to your card or password details
PAYMENT OPTION 2 – Bank deposit/transfer
You can pay directly into our bank account with the following details:
Bank: First City Monument Bank Plc
Account Name: ShoeMiners Limited
Account Number: 5072177011
Bank: First Bank of Nigeria
Account Name: ShoeMiners Limited
Account Number: 2013570790
When paying via bank deposit/transfer, please include your Order Confirmation number in the reference for easy tracking of your payment
Got items that aren’t your size? Not to worry, that’s covered as well
All ShoeMiners.com orders placed on via all platforms are covered with a 100% money-back guarantee. So if your order gets to you and it does not fit or you change your mind, simply return to us within 3 days for a full refund. Please note items purchased in-store are not covered by this refund policy.
Over here, delivery doesn’t take forever, just 2-5 business days and you get your order(regardless of the location).
After all said and done, pls don’t forget we only do big sizes and you can reach us via WhatsApp and call on 08107923393
ICYMI: http://blog.shoeminers.com/dress-up-tips-for-plus-size-women/